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 Forum index » DIY Hardware and Software » Les Hall's Projects including eChucK
eChucK Board House
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Inventor
Stream Operator


Joined: Oct 13, 2007
Posts: 5978
Location: San Antonio, Tx, USA
Audio files: 258

PostPosted: Fri May 15, 2009 12:43 am    Post subject: eChucK Board House
Subject description: Seems to be a good one...
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Hi everyone,

The first eChucK boards were made by a company called e-teknet at the following website:

http://www.e-teknet.com/

I was very pleased with the excellent customer service at e-teknet. The person I worked with took the time to explain to me how to generate the gerber files even though I wasn't a big customer. The sales team seems quite friendly and helpful also. There were two problems that occurred once all was said and done, and they handled the problems with admirable professionalism. Here are what the problems were:

1. Their new employee accidentally double charged me! It took a few days but they credited my account without any troubles and all was well. We've all made mistakes like that and she was new, so hey.

2. They gave me an excellent price of only $30 additional to do a whole bunch of routing which would chop up each board into about 15 tiny little postage-stamp sized boards. That's a deal because we all know how routing eats up router bits plus the labor to handle all the little boards. Problem: they didn't do the routing, i just got four boards instead of a bunch of little boards.

Well, long story short a salesperson called a few weeks ago to see if I needed any more boards made. I told him no, not yet as the project is moving along slowly, and I told him about the problems. He immediately replied that he had spoken with the president of e-teknet recently who said that anyone who had any troubles at all would be given a half-price discount on their next order!

So I'm very pleased with that and I think I'll go with e-teknet next time around. The reason I posted all this is partly to just share what's going on in the little eChucK world, and partly to ask if I'm doing the right thing here. So what do you think?

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Inventor
Stream Operator


Joined: Oct 13, 2007
Posts: 5978
Location: San Antonio, Tx, USA
Audio files: 258

PostPosted: Fri Nov 13, 2009 12:55 am    Post subject: Reply with quote  Mark this post and the followings unread

I just had E-TekNet make the second batch of eChucK boards, which are little breakout boards that simplify Lunetta construction and also enable eChucK Lunetta sculptures to be built. This time there was just one board design, not 15 crammed onto a larger board as I mistakenly chose to do the first time around.

E-TekNet did an excellent job and gave me a great deal: 100 boards for just $225. Their sales engineer guided me through the process of generating the Gerbers patiently even though I made a quick design change so I had to do it twice. The boards arrived on time and properly packaged in a little brick - it's amazing how fun it was to get *100* boards all shrink-wrapped up in a package.

So yeah, I'm happy with E-TekNet. I didn't get my half-off, but I did get a good fair deal and I'll be going back to them for the next batch of boards. I'm sure you can find cheaper board houses, but what is good customer service worth to you?

Les

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electri-fire



Joined: Jul 26, 2006
Posts: 535
Location: breda nl
Audio files: 4
G2 patch files: 4

PostPosted: Fri Nov 13, 2009 10:27 am    Post subject: Reply with quote  Mark this post and the followings unread

Inventor wrote:
He immediately replied that he had spoken with the president of e-teknet recently who said that anyone who had any troubles at all would be given a half-price discount on their next order!

That's cool!

Inventor wrote:
The reason I posted all this is partly to just share what's going on in the little eChucK world, and partly to ask if I'm doing the right thing here. So what do you think?

Customer support is of the utmost importance. I'd stick with them.

Inventor wrote:
I just had E-TekNet make the second batch of eChucK boards, ... (words of praise omitted)... I didn't get my half-off, but I did get a good fair deal and I'll be going back to them for the next batch of boards..

Not your half off? Now that sucks! Even with good customer support and a decent deal one should deliver promises. I suggest them reminding to keep it on your next (larger) order Wink .

.
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