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 Forum index » Clavia Nord Modular » Bugs
I can't install USB driver - PC stopped
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Fuchs



Joined: Mar 16, 2010
Posts: 5
Location: Austria

PostPosted: Tue Mar 16, 2010 11:54 pm    Post subject: I can't install USB driver - PC stopped
Subject description: PC stopped: hanging up
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Modular G2 engine - SerialNr. ME10902

I can't install the USB driver on my Windows XP System.
The PC always hangs up. I checked this phenomenon on 2 different PC's with USB driver 2.14 and 2.16.
USB DriverVer=04/15/2009,2.1.6.0
USB DriverVer=11/10/2008,2.1.4.0

Than i did a installation on an old Laptop with Win98 and
the old USB driver 1.00 for Editor version 1.2 - and the installation works correct - also the editor and the USB transfer work correct.
USB DriverVer=11/12/2003,1.00.00.0000
But i can't install the new driver (v2.16) on Win98!
-> System hangs up too!

What can i do to install the USB driver correctly on my Win XP system without hanging up (stopping) the PC?


many thanks and best regards
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Roland Kuit



Joined: Sep 29, 2003
Posts: 1070
Location: The Netherlands/Sweden
Audio files: 8
G2 patch files: 126

PostPosted: Wed Mar 17, 2010 4:56 am    Post subject: Reply with quote  Mark this post and the followings unread

1st remove all nm usb drivers by hand. with sysedit.exe
then install the new driver.

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Roland Kuit
----------------------------
research, synthesis, sound design
http://rolandkuit.com/
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Fuchs



Joined: Mar 16, 2010
Posts: 5
Location: Austria

PostPosted: Wed Mar 17, 2010 10:45 am    Post subject: Reply with quote  Mark this post and the followings unread

Hi Roland!

I started sysedit.exe but
I cant't find any entry about nm usb driver in autoecec.bat, config.sys,
Win.ini and System.in.....

tanks and best regards
Peter
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Roland Kuit



Joined: Sep 29, 2003
Posts: 1070
Location: The Netherlands/Sweden
Audio files: 8
G2 patch files: 126

PostPosted: Wed Mar 17, 2010 11:49 am    Post subject: Reply with quote  Mark this post and the followings unread

this is the install route for different os:
;===========================================================================
; Clavia 32-bit USB Driver
; Copyright (c) 2008 Clavia DMI AB
;===========================================================================

[Version]
Signature=$CHICAGO$
Class=Media
ClassGuid={4D36E96C-E325-11CE-BFC1-08002BE10318}
Provider=%CLAVIA%
DriverVer=11/10/2008,2.1.4.0
CatalogFile=Clavia.cat

[Manufacturer]
%CLAVIA%=DeviceList,NTx86

[DestinationDirs]
DefaultDestDir=10,system32\drivers

[SourceDisksFiles]
ClaviaUSB.sys=1

[SourceDisksFiles.NTx86]
ClaviaUSB.sys=1

[SourceDisksNames]
1=%INSTDISK%,,,

[ControlFlags]
ExcludeFromSelect=%Dev02a%,%Dev02b%,%Dev02c%,\
%Dev03a%,%Dev03b%,%Dev03c%,\
%Dev04a%,%Dev04b%,%Dev04c%,\
%Dev05a%,%Dev05b%,%Dev05c%,\
%Dev06a%,%Dev06b%,%Dev06c%,\
%Dev07a%,%Dev07b%,%Dev07c%,\
%Dev08a%,%Dev08b%,%Dev08c%,\
%Dev09a%,%Dev09b%,%Dev09c%,\
%Dev0Aa%,%Dev0Ab%,%Dev0Ac%,\
%Dev0Ba%,%Dev0Bb%,%Dev0Bc%,\
%Dev0Ca%,%Dev0Cb%,%Dev0Cc%,\
%Dev0Da%,%Dev0Db%,%Dev0Dc%,\
%Dev0Ea%,%Dev0Eb%,%Dev0Ec%,\
%Dev0Fa%,%Dev0Fb%,%Dev0Fc%,\
%Dev10a%,%Dev10b%,%Dev10c%,\
%Dev11a%,%Dev11b%,%Dev11c%,\
%Dev12a%,%Dev12b%,%Dev12c%,

[DeviceList]
%DeviceDescription_32%=Install_32,%Dev02%
%DeviceDescription_32%=Install_32,%Dev03%
%DeviceDescription_32%=Install_32,%Dev04%
%DeviceDescription_32%=Install_32,%Dev05%
%DeviceDescription_32%=Install_32,%Dev06%
%DeviceDescription_32%=Install_32,%Dev07%
%DeviceDescription_32%=Install_32,%Dev08%
%DeviceDescription_32%=Install_32,%Dev09%
%DeviceDescription_32%=Install_32,%Dev0A%
%DeviceDescription_32%=Install_32,%Dev0B%
%DeviceDescription_32%=Install_32,%Dev0C%
%DeviceDescription_32%=Install_32,%Dev0D%
%DeviceDescription_32%=Install_32,%Dev0E%
%DeviceDescription_32%=Install_32,%Dev0F%
%DeviceDescription_32%=Install_32,%Dev10%
%DeviceDescription_32%=Install_32,%Dev11%
%DeviceDescription_32%=Install_32,%Dev12%

[DeviceList.NTx86]
%DeviceDescription_32%=Install_32,%Dev02%
%DeviceDescription_32%=Install_32,%Dev03%
%DeviceDescription_32%=Install_32,%Dev04%
%DeviceDescription_32%=Install_32,%Dev05%
%DeviceDescription_32%=Install_32,%Dev06%
%DeviceDescription_32%=Install_32,%Dev07%
%DeviceDescription_32%=Install_32,%Dev08%
%DeviceDescription_32%=Install_32,%Dev09%
%DeviceDescription_32%=Install_32,%Dev0A%
%DeviceDescription_32%=Install_32,%Dev0B%
%DeviceDescription_32%=Install_32,%Dev0C%
%DeviceDescription_32%=Install_32,%Dev0D%
%DeviceDescription_32%=Install_32,%Dev0E%
%DeviceDescription_32%=Install_32,%Dev0F%
%DeviceDescription_32%=Install_32,%Dev10%
%DeviceDescription_32%=Install_32,%Dev11%
%DeviceDescription_32%=Install_32,%Dev12%

;---------------------------------------------------------------------------
; Windows 2000/XP
;---------------------------------------------------------------------------

[Install_32.NTx86]
CopyFiles=CopyFiles_32

[CopyFiles_32]
ClaviaUSB.sys,,,2

[Install_32.NTx86.Services]
AddService=CLAVIAUSB,2,ServiceInstall_32

[ServiceInstall_32]
ServiceType=%SERVICE_KERNEL_DRIVER%
StartType=%SERVICE_DEMAND_START%
ErrorControl=%SERVICE_ERROR_NORMAL%
ServiceBinary=%10%\system32\drivers\ClaviaUSB.sys

[Install_32.NTx86.Hw]
AddReg=HwAddReg_32

[HwAddReg_32]

;---------------------------------------------------------------------------
; Windows 98
;---------------------------------------------------------------------------

[Install_32]
AddReg=AddReg_32
CopyFiles=CopyFiles_32
DriverVer=11/10/2008,2.1.4.0

[AddReg_32]
HKR,,DevLoader,,*ntkern
HKR,,NTMPDriver,,ClaviaUSB.sys

[Install_32.Hw]
AddReg=HwAddReg_32

;---------------------------------------------------------------------------
; Strings
;---------------------------------------------------------------------------

[Strings]
CLAVIA="Clavia DMI AB"
INSTDISK="Installation CD"
DeviceDescription_32="Clavia 32-bit USB Driver"

Dev02="USB\VID_0FFC&PID_0002"
Dev03="USB\VID_0FFC&PID_0003"
Dev04="USB\VID_0FFC&PID_0004"
Dev05="USB\VID_0FFC&PID_0005"
Dev06="USB\VID_0FFC&PID_0006"
Dev07="USB\VID_0FFC&PID_0007"
Dev08="USB\VID_0FFC&PID_0008"
Dev09="USB\VID_0FFC&PID_0009"
Dev0A="USB\VID_0FFC&PID_000A"
Dev0B="USB\VID_0FFC&PID_000B"
Dev0C="USB\VID_0FFC&PID_000C"
Dev0D="USB\VID_0FFC&PID_000D"
Dev0E="USB\VID_0FFC&PID_000E"
Dev0F="USB\VID_0FFC&PID_000F"
Dev10="USB\VID_0FFC&PID_0010"
Dev11="USB\VID_0FFC&PID_0011"
Dev12="USB\VID_0FFC&PID_0012"

Dev02a=%Dev02%"&MI_00"
Dev03a=%Dev03%"&MI_00"
Dev04a=%Dev04%"&MI_00"
Dev05a=%Dev05%"&MI_00"
Dev06a=%Dev06%"&MI_00"
Dev07a=%Dev07%"&MI_00"
Dev08a=%Dev08%"&MI_00"
Dev09a=%Dev09%"&MI_00"
Dev0Aa=%Dev0A%"&MI_00"
Dev0Ba=%Dev0B%"&MI_00"
Dev0Ca=%Dev0C%"&MI_00"
Dev0Da=%Dev0D%"&MI_00"
Dev0Ea=%Dev0E%"&MI_00"
Dev0Fa=%Dev0F%"&MI_00"
Dev10a=%Dev10%"&MI_00"
Dev11a=%Dev11%"&MI_00"
Dev12a=%Dev12%"&MI_00"

Dev02b=%Dev02%"&MI_01"
Dev03b=%Dev03%"&MI_01"
Dev04b=%Dev04%"&MI_01"
Dev05b=%Dev05%"&MI_01"
Dev06b=%Dev06%"&MI_01"
Dev07b=%Dev07%"&MI_01"
Dev08b=%Dev08%"&MI_01"
Dev09b=%Dev09%"&MI_01"
Dev0Ab=%Dev0A%"&MI_01"
Dev0Bb=%Dev0B%"&MI_01"
Dev0Cb=%Dev0C%"&MI_01"
Dev0Db=%Dev0D%"&MI_01"
Dev0Eb=%Dev0E%"&MI_01"
Dev0Fb=%Dev0F%"&MI_01"
Dev10b=%Dev10%"&MI_01"
Dev11b=%Dev11%"&MI_01"
Dev12b=%Dev12%"&MI_01"

Dev02c=%Dev02%"&MI_02"
Dev03c=%Dev03%"&MI_02"
Dev04c=%Dev04%"&MI_02"
Dev05c=%Dev05%"&MI_02"
Dev06c=%Dev06%"&MI_02"
Dev07c=%Dev07%"&MI_02"
Dev08c=%Dev08%"&MI_02"
Dev09c=%Dev09%"&MI_02"
Dev0Ac=%Dev0A%"&MI_02"
Dev0Bc=%Dev0B%"&MI_02"
Dev0Cc=%Dev0C%"&MI_02"
Dev0Dc=%Dev0D%"&MI_02"
Dev0Ec=%Dev0E%"&MI_02"
Dev0Fc=%Dev0F%"&MI_02"
Dev10c=%Dev10%"&MI_02"
Dev11c=%Dev11%"&MI_02"
Dev12c=%Dev12%"&MI_02"

SERVICE_KERNEL_DRIVER=1
SERVICE_DEMAND_START=3
SERVICE_ERROR_NORMAL=1

so go to system32/drivers or
regedit.exe find Clavia 32-bit USB Driver
hope this works for you.
just delete it and install it again

_________________
Roland Kuit
----------------------------
research, synthesis, sound design
http://rolandkuit.com/
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Roland Kuit



Joined: Sep 29, 2003
Posts: 1070
Location: The Netherlands/Sweden
Audio files: 8
G2 patch files: 126

PostPosted: Wed Mar 17, 2010 12:41 pm    Post subject: Reply with quote  Mark this post and the followings unread

1st have your usb driver by hand(disk or in a folder somewhere) then delete C:\Windows\System32\drivers\ClaviaUSB.sys

plug in your G2 again, find hardware, install hardware.
hope this works

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Roland Kuit
----------------------------
research, synthesis, sound design
http://rolandkuit.com/
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Fuchs



Joined: Mar 16, 2010
Posts: 5
Location: Austria

PostPosted: Sat Mar 20, 2010 12:21 pm    Post subject: Reply with quote  Mark this post and the followings unread

Hi Roland,

I deleted all found Clavia*.* entries in registry.
Now the system did*nt hang up, but the new installation of driver 2.14
asked always for the ClaviaUSB.sys file...but this file exist in my selected
driver folder.....
Than i did a test -> and install the old nmg2usb driver. Now the
install routine also asked for the ClaviaUSB.sys file...so there must be
some more hiden entries in the registry or system which references to older Clavia USB intall routines.....

I sent also a question about driver installation to Clavia technical service
....but i got no answer till now Sad

best regards
Peter
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Jackout



Joined: Oct 27, 2005
Posts: 91
Location: Leeds
G2 patch files: 3

PostPosted: Sat Apr 24, 2010 7:34 am    Post subject: Reply with quote  Mark this post and the followings unread

This is happening to me at the moment Sad gets to copy the claviaUSB.sys file and just freezes my whole PC. Tried uninstalling, reinstalling, still no luck.
_________________
Today is the future you were thinking about last year.
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Roland Kuit



Joined: Sep 29, 2003
Posts: 1070
Location: The Netherlands/Sweden
Audio files: 8
G2 patch files: 126

PostPosted: Sat Apr 24, 2010 8:43 am    Post subject: Reply with quote  Mark this post and the followings unread

Today is the future you were thinking about last year.
so last year the driver was working?
can you set your configuration back in time before things went wrong?

installing the usb driver should not be a big problem....as far as i know.
or there is a software conflict(did you remove everything?). somethimes virus scanners can be a pain in the a** when installing software. however, this was not a problem in my case. ark is a real digi nerd, so what is your reaction on this ark? please read this topic. im running vista without any problems with my nm s and g2.

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Roland Kuit
----------------------------
research, synthesis, sound design
http://rolandkuit.com/
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Roland Kuit



Joined: Sep 29, 2003
Posts: 1070
Location: The Netherlands/Sweden
Audio files: 8
G2 patch files: 126

PostPosted: Sat Apr 24, 2010 9:00 am    Post subject: Reply with quote  Mark this post and the followings unread

if your system is 32 bits(vista), download and install version usb 32 bits 1.62
for 64 bits systems, download and install usb version 2.16, 64 bits

http://www.clavia.se/main.asp?tm=Downloads&cldwn=Nord_Modular_G2&osdwn=osw

and READ in this thread what Ark writes:
http://electro-music.com/forum/topic-31827.html

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Roland Kuit
----------------------------
research, synthesis, sound design
http://rolandkuit.com/
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pmstefan



Joined: May 29, 2010
Posts: 5
Location: Dublin

PostPosted: Sun May 30, 2010 1:45 pm    Post subject:  'Nord USB Driver v2.16 32bit' freeze in XP and fix Reply with quote  Mark this post and the followings unread

Jackout wrote:
This is happening to me at the moment Sad gets to copy the claviaUSB.sys file and just freezes my whole PC. Tried uninstalling, reinstalling, still no luck.


All,

For few days we have bought a Nord C2 combo organ. We have 30 days money back and I didn't want to get rid of the original box just in case ... and when I tried to install 'Nord USB Driver v2.16 32bit' on Windows XP SP3 everything freeze like you have described, when copying claviaUSB.sys file.I was worried and I have searched forums about this annoying issue and I have found you and your problems. None of the solutions described here sorted me out. I was on the foot to write to Nord and ask for a fix but I had this weekend...

Installing an USB driver should be a formality but not with MS Windows. I was started to look at 'Apple Laptops' since Apple supports Nord Keyboards by default!

I share the solution found and working in my case:
- note how many physical USB ports you have on your PC;
- restart Windoze in 'safe mode';
- plug in the usb cable connected to Clavia keyboard in one of the PC's USB ports and go trough all menus installing the new hardware found, specifying the driver file source 'Clavia.inf'; you shouldn't have here any issue installing it;
- after successful installation restart Windoze in 'normal mode' and plug in again the cable in the SAME USB port where you have installed the driver in 'safe mode';
- open Control Panel -> System->Hardware->Device Manager and here under 'Sounds, video ... controls' you must have your newly 'Clavia 32-bit USB driver';
- if is not there and your system freeze again do the all the above steps for another USB port; you must find at least one USB port available; (i.e on my laptop from 3 USB ports only 2 are working, it's obvious for the 3rd one it must be a conflict and Windoze freeze!)

Keep this in mind: Nord doesn't have any issues with their drivers, but Microsoft Corporation does with an absolute OS.

Hope it will work for you, too.
Kind Regards,
Stefan
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jeswa



Joined: Jan 18, 2007
Posts: 10
Location: miami

PostPosted: Mon Jun 07, 2010 8:55 pm    Post subject: Reply with quote  Mark this post and the followings unread

Thank you Stefan! I tried just about everything and this was the only workaround that worked. I did try installing the drivers via safe mode, but for some reason I manually changed the USB port when I rebooted. Much appreciated.

...And BTW, the computer I'm working on is an Apple MacBook Pro, I just wanted to get it working on my bootcamp partition. During my numerous attempts to get the G2 to connect, I considered running OSX full-time, upgrading to Win 7, abstaining from music, Buddhism, etc...
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pmstefan



Joined: May 29, 2010
Posts: 5
Location: Dublin

PostPosted: Wed Jun 09, 2010 10:26 am    Post subject:  reply to 'jeswa' Reply with quote  Mark this post and the followings unread

jeswa wrote:
Thank you Stefan! I tried just about everything and this was the only workaround that worked. I did try installing the drivers via safe mode, but for some reason I manually changed the USB port when I rebooted. Much appreciated.

...And BTW, the computer I'm working on is an Apple MacBook Pro, I just wanted to get it working on my bootcamp partition. During my numerous attempts to get the G2 to connect, I considered running OSX full-time, upgrading to Win 7, abstaining from music, Buddhism, etc...


Hi Jeswa,

I am glad to see someone happy and enjoying the instrument as suppose with the laptop, without headaches.

We can add in OS X into the same list as Windoze, no problem. I though that any Nord keyboard is natively supported by Apple OSes or at least I read somewhere in the specifications/manual about this.

So, have you downgraded it to Windoze 7 or still using OS X?

Kind Regards,
Stefan
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jeswa



Joined: Jan 18, 2007
Posts: 10
Location: miami

PostPosted: Wed Jun 09, 2010 11:04 am    Post subject: Reply with quote  Mark this post and the followings unread

I use XP most of the time, but I also use OS X. Haven't upgraded to Win 7 yet, though my Clavia USB driver troubles were making me want to.
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Fuchs



Joined: Mar 16, 2010
Posts: 5
Location: Austria

PostPosted: Wed Sep 22, 2010 11:43 am    Post subject: Problem fixed - many thanks stefan !!
Subject description: Install USB driver - system hanging up
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Very Happy

Stefan many thanks for your idea....

Your method to install the USB driver was the only one to install my
Nord Modular on my PC system (Windows XP)!

Stefan's method:
*******************************************************
- note how many physical USB ports you have on your PC;
- restart Windows in 'safe mode';
- plug in the usb cable connected to Clavia keyboard in one of the PC's USB ports and go trough all menus installing the new hardware found, specifying the driver file source 'Clavia.inf'; you shouldn't have here any issue installing it;
- after successful installation restart Windows in 'normal mode' and plug in again the cable in the SAME USB port where you have installed the driver in 'safe mode';
- open Control Panel -> System->Hardware->Device Manager and here under 'Sounds, video ... controls' you must have your newly 'Clavia 32-bit USB driver';
- if is not there and your system freeze again do the all the above steps for another USB port; you must find at least one USB port available
*********************************************************

thanks sooooooooooooooo much Stefan Very Happy

Peter
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pmstefan



Joined: May 29, 2010
Posts: 5
Location: Dublin

PostPosted: Wed Sep 22, 2010 1:59 pm    Post subject: enjoy the MUSIC
Subject description: you are welcomed
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Peter and everyone you are more then welcomed to use my method and enjoy the music.

At start, I didn't know how many others had the same problem.
Should I write to Nord to include this in their 'Troubleshooting' section of 'Clavia USB Driver Installation' Guide Shocked ?

Anyone tried the instructions below? http://www.nordkeyboards.com/downloads/OS/Clavia%20USB%20Driver%20v3.x%20Installation.pdf

Troubleshooting
The Driver Installer have been tested on as many OS flavours, language
versions and computer models that we could lay our hands on. If you
experience any issues with the installation, here are a few things that
you can try before you contact the support on the
www.nordkeyboards.com website.
• Make sure that no applications are running on the computer when
you run the installer, and that includes any virus applications and
other helper applications that are active in the background.
• Make sure that you are logged in to the computer with administrator
privileges.
• If connecting the Nord unit does not activate the driver, try another
(and perhaps shorter) USB cable.
• Connect the Nord unit directly to a USB port on the computer, and
not via a USB hub or by daisy-chaining it to a computer keyboard.
• If you get stuck, please document all error messages and/or unexpected
behaviors and file a support request on the Nord Keyboards
website.

Rgds,
Stefan

Last edited by pmstefan on Thu Sep 23, 2010 2:33 pm; edited 1 time in total
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Fuchs



Joined: Mar 16, 2010
Posts: 5
Location: Austria

PostPosted: Wed Sep 22, 2010 10:52 pm    Post subject:  bad clavia Support
Subject description: USB driver installation
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Hi Stefan,

First i asked Clavia via support what the problem could be.....but till now
i get no response - so i posted my problem here...there exist a very bad or no clavia support......

regards

Peter
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Jackout



Joined: Oct 27, 2005
Posts: 91
Location: Leeds
G2 patch files: 3

PostPosted: Mon Mar 21, 2011 2:06 pm    Post subject: Reply with quote  Mark this post and the followings unread

Just had to re-install my PC with Windows XP after it became increasingly cluttered over time. I reinstalled loads of drivers for my other kit, soundcard etc and they were fine but when I came to install Clavia.sys drivers my PC froze at the point when the folders are being transferred in the Device Manager. I successfully did a re-install of the Clavia USB driver in safe mode and it recognised it fine when I then rebooted normally. So all ok, but quite puzzling.
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