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 Forum index » Instruments and Equipment » Alesis Andromeda
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Digimaus



Joined: Mar 11, 2007
Posts: 9
Location: The Netherlands

PostPosted: Sun Mar 11, 2007 4:30 am    Post subject: Hello, I'm new here
Subject description: Tuning and bootingproblem Andromeda
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Helle everyone. I am a Andromedaowner since this week. A great synth but I'm having some problems with it. Actually 2 problems. Sad

Problem 1:
The Andromeda has problems with booting. From 10 times booting, 2 times it boots properly. The other 8 times the Andromeda does'nt boot.

Problem 2:
The Andromeda stays out of tune, even after the autotune function after warming up. I also proceeded a software-reset and a hardware-reset as well but unfortunately without result. It stays out of tune.

My Andromeda is not placed nearby any heatsource or something. The temperature in the room is conditioned and stable. So that cannot be the problem. I hope there is a solution for these problems.
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seraph
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Joined: Jun 21, 2003
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PostPosted: Sun Mar 11, 2007 4:37 am    Post subject: Reply with quote  Mark this post and the followings unread

Hi Digimaus
welcome to electro-music.com Very Happy
I hope someone can answer your questions but it looks like your Andromeda has to be replaced, the sooner the better.

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mtvic



Joined: Feb 03, 2003
Posts: 487
Location: Quakertown,PA
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PostPosted: Sun Mar 11, 2007 7:25 am    Post subject: Reply with quote  Mark this post and the followings unread

egw has an Alesis Andromeda.
maybe he can help.
egw?
m

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sunny pedaal



Joined: Nov 16, 2004
Posts: 687
Location: netherlands
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PostPosted: Mon Mar 12, 2007 10:22 am    Post subject: Reply with quote  Mark this post and the followings unread

welcome,
seems , as you already performed a soft and hardwarereset, the problem seems even more hardwared. maybe the motherboard, however, as i also don't have the schema's or further specs of the a6 ( like nobody except neumark), it seems best to quickly make use of your guarantee and contact the nearby servicestation/ neumark or the dealer were you bought it. maybe start by sending a mail to neumark/ alesis.
keep us informed and good luck!
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ten



Joined: Apr 12, 2006
Posts: 13
Location: Windsor, England

PostPosted: Tue Mar 13, 2007 8:21 am    Post subject: Reply with quote  Mark this post and the followings unread

I had similar problems with my 2nd Andro (the first none of the voices were in tune.)

My 2nd andy would only boot up every 4 times or so, and then voice 6 and 14 were ALWAYS out of tune. Digital Village in the UK let me keep it for 6 months until another one came in stock but I returned it today for a full refund as more of the voices were going bad.

I am going to forget buying one new and see if I can source a working one 2nd hand now, only after testing it fully first Smile

tom
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sunny pedaal



Joined: Nov 16, 2004
Posts: 687
Location: netherlands
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PostPosted: Tue Mar 13, 2007 8:40 am    Post subject: Reply with quote  Mark this post and the followings unread

that's why i wrote first to contact the neumark/alesis servicestation or the website before contacting some dealer who doesn't know anything of the a6. direct contact with the service station i my experience spared a lot of time.
not a real pro for digital village i guess, presume you'll get the waiting time ( in writing) returned on your guarantee ?
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ten



Joined: Apr 12, 2006
Posts: 13
Location: Windsor, England

PostPosted: Tue Mar 13, 2007 11:09 am    Post subject: Reply with quote  Mark this post and the followings unread

Digital Village are pretty good here in the UK, but I dont think many suppliers know about the problems with the new Andys. To be honest, Numark/Alesis should be thoroughly testing each one before letting them off of the of the production line, then we wouldnt be having this problem.

Maybe I will try for a synsun instead Smile

tom
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sunny pedaal



Joined: Nov 16, 2004
Posts: 687
Location: netherlands
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PostPosted: Tue Mar 13, 2007 11:16 am    Post subject: Reply with quote  Mark this post and the followings unread

old or new , mine is an older type, had the same problem, seems repairing discovered mistakes is still cheaper then testing all beforehand .
the polyevolver+ expander would be nice too i guess
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Digimaus



Joined: Mar 11, 2007
Posts: 9
Location: The Netherlands

PostPosted: Thu Mar 15, 2007 3:24 pm    Post subject: Andromeda problem Reply with quote  Mark this post and the followings unread

Hi, thanx for all your reactions, great. I contacted Alesis and they said to me that Andy has to go back to the Alesis servicestation. If it's possible Andy will be repaired, otherwise I get a new one. We'll see. Andy has left the building. The only thing is now that I'm Andyless..... Sad Can anyone make minutes go faster...
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Digimaus



Joined: Mar 11, 2007
Posts: 9
Location: The Netherlands

PostPosted: Mon Jul 02, 2007 7:30 pm    Post subject:  Andy back in the building! Reply with quote  Mark this post and the followings unread

Finally, This week Andy returned to me after 3,5 month's servicecentre. It's working perfectly, just as it should be. What an awesome synth, a monster! I'm reborn, happy as a little child.
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Digimaus



Joined: Mar 11, 2007
Posts: 9
Location: The Netherlands

PostPosted: Sat Jul 14, 2007 5:48 am    Post subject: Chapter 2 Reply with quote  Mark this post and the followings unread

------ Chapter 2 - The next story ------

Andy was doiing well for 3 days. The next morning there was a short circuit in one of the IC's so everything got stucked. Andy went back again to the servicecentre and I'll get it back after repairing and a duration test. We shall see...
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Blue Hell
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Joined: Apr 03, 2004
Posts: 20473
Location: The Netherlands, Enschede
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PostPosted: Sat Jul 14, 2007 7:52 am    Post subject: Reply with quote  Mark this post and the followings unread

You're not really being lucky or anything Shocked
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sunny pedaal



Joined: Nov 16, 2004
Posts: 687
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PostPosted: Sat Jul 14, 2007 12:15 pm    Post subject: Reply with quote  Mark this post and the followings unread

well not on the subject of the andromeda, presume everything further is going well.
?what did they repair the first time?
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Digimaus



Joined: Mar 11, 2007
Posts: 9
Location: The Netherlands

PostPosted: Mon Jul 23, 2007 5:29 pm    Post subject:  
Subject description: Andy back again!!
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Andy is back for the 2nd time and is working well so far. They checked and repaired the following stuff:

- a shortcut in one of the IC's
- replacemant controller IC
- replacement right front PCB
- 2x switch ENV VIEW and DELAY
- duration test

I ordered a SRAM memorycard this week so I can finally start making awefull crazy sounds.
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sunny pedaal



Joined: Nov 16, 2004
Posts: 687
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PostPosted: Tue Jul 24, 2007 12:37 am    Post subject: Reply with quote  Mark this post and the followings unread

congratualations!
i'm really curious of your "moody" sounds...
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