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 Forum index » DIY Hardware and Software
Small Bear Electronics
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neandrewthal



Joined: May 11, 2007
Posts: 672
Location: Canada

PostPosted: Tue May 06, 2008 9:43 am    Post subject: Small Bear Electronics
Subject description: Anyone deal with them recently?
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I was negotiating a deal with Steve from Small Bear Electronics(I have to do this because the site does not work properly for me) and I've now been waiting almost a month for a reply. Does anyone know what could be wrong? A personal catastrophe? My emails ending up in the spam box? Anyways, I'm not trying to publicly defame Small Bear, I've had nothing but good experiences with them in the past, just trying to get to the bottom of this Confused
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Coriolis



Joined: Apr 11, 2005
Posts: 616
Location: Stilling, Denmark

PostPosted: Tue May 06, 2008 10:02 am    Post subject: Reply with quote  Mark this post and the followings unread

It has happened in the past, that he has been so bogged down with orders that his responsetime slows down.

That, or you're going right in his spamfilter for some reason.
Did you snoop around on diystompboxes.com forum? Someone there migth know something...

C
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tommi



Joined: Dec 05, 2007
Posts: 247
Location: Italy
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PostPosted: Tue May 06, 2008 10:03 am    Post subject: Reply with quote  Mark this post and the followings unread

Sounds strange to me ! I bought lots of stuff from Steve in the last two years. Last deal wasmore or less a month ago... maybe something happened a bit after that time? I hope all is going right for him...
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neandrewthal



Joined: May 11, 2007
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Location: Canada

PostPosted: Tue May 06, 2008 10:29 am    Post subject: Reply with quote  Mark this post and the followings unread

I remember he was bogged down around Christmas time, but it would still only take a few days to respond.
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Usine Karate



Joined: Jun 09, 2007
Posts: 64
Location: Hackney Wick

PostPosted: Tue May 06, 2008 4:02 pm    Post subject: Reply with quote  Mark this post and the followings unread

I recently enquired about getting a bulk load of knobs, which I need really quickly, and I was worried they had not got my email, but a couple of days later (yesterday) they replied that they could send them to me them asap, really went out of their way to be helpful, and apologise for the (slight) delay.

In my past dealings with them they've been excellent I might add.

Usine
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toybox



Joined: Aug 03, 2005
Posts: 176
Location: chicago/peru,illinois usa

PostPosted: Tue May 06, 2008 7:18 pm    Post subject: Reply with quote  Mark this post and the followings unread

every time iv ordered from small bear i was satisfied. but he has a problem with his web sight for bulk orders and emails take a long time to get a reply
back so i kinda gave up on small bear. i hope someday he gets it fixed and i will return as a customer

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The Alison Project



Joined: Jul 21, 2006
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PostPosted: Wed May 07, 2008 1:38 pm    Post subject: Reply with quote  Mark this post and the followings unread

I order from Small Bear every month (sometimes more than once), always arrives here in Canada in about 2 weeks... Never had any problem besides some mis-ships which they fixed immediately.
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tommi



Joined: Dec 05, 2007
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PostPosted: Tue May 20, 2008 6:00 am    Post subject: Reply with quote  Mark this post and the followings unread

I just tried to place an order to Smallbear and I got this message:

We're sorry but we encountered an error while processing your request.
Promotion Code (quantity minimum/maximum not met)

I am not using any promotion code and I tried both leaving out some item and creating a new account, with no effect.
Does anyone encountered the same problem?
Anyone knows steve's mail?
Thanks

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neandrewthal



Joined: May 11, 2007
Posts: 672
Location: Canada

PostPosted: Tue May 20, 2008 9:54 am    Post subject: Reply with quote  Mark this post and the followings unread

Well, everything sorted now. It appears smallbear electronics did nothing wrong, but somehow gmail is incapable of delivering my e-mails to them Evil or Very Mad Evil or Very Mad Evil or Very Mad

tommi wrote:
I just tried to place an order to Smallbear and I got this message:

We're sorry but we encountered an error while processing your request.
Promotion Code (quantity minimum/maximum not met)

I am not using any promotion code and I tried both leaving out some item and creating a new account, with no effect.
Does anyone encountered the same problem?
Anyone knows steve's mail?
Thanks


I have the same problem, if I can even get all the proper items in my shopping cart in the first place.

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tommi



Joined: Dec 05, 2007
Posts: 247
Location: Italy
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PostPosted: Tue May 20, 2008 11:00 am    Post subject: Reply with quote  Mark this post and the followings unread

Ok, it seems that i'm not the only one who encountered this payement problem. Did Steve answered to your mail?
I hope that this block ends! Smallbear is one of the few places in the world (the only one that I know) where I founded the 16mm alpha pots.
And shipments were always perfect! Crying or Very sad

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The Alison Project



Joined: Jul 21, 2006
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PostPosted: Tue May 20, 2008 1:44 pm    Post subject: Reply with quote  Mark this post and the followings unread

I placed a Smallbear order yeterday and it went thru fine... Hope your problem is fixed soon..... They sell Alpha 16mm cheaper than mouser and have a great selection of knobs.....
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tommi



Joined: Dec 05, 2007
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PostPosted: Tue May 20, 2008 2:37 pm    Post subject: Reply with quote  Mark this post and the followings unread

Just placed my order! I really don't know what happened before...
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