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Shop System and payment
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LED-man



Joined: Feb 22, 2013
Posts: 21
Location: Germany

PostPosted: Thu Mar 21, 2013 3:10 pm    Post subject: Shop System and payment
Subject description: Issues with backorder
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I have ordered a Klee sequencer pcb Set.
This was payed in the Shopping Progress, 3days later i get a answer " back ordered" , Out of Stock..

I'm very unlucky about this, behause the shopsystem dont informed me about the Out of stock Situation.
I wrote many Emails to mosc and pm, but since 4days no answer.
I want my Money back.

And please Update the shopsystem with a delivery and Stock Information.
Its not userfriendly to buy a product and get no Infos or contact to the seller in 4 days or more.

Sorry about my critique..
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Blue Hell
Site Admin


Joined: Apr 03, 2004
Posts: 20730
Location: The Netherlands, Enschede
Audio files: 158
G2 patch files: 318

PostPosted: Thu Mar 21, 2013 3:51 pm    Post subject: Reply with quote  Mark this post and the followings unread

Hmm, yes, it is a bit less than optimal in some directions of the field - have faith though, mosc is not fast and not a thief, you will have your money back.

Sorry for the inconvenience.

This forum and all around it is run by a couple of nutty amateurs that are in it for the love of music ... the store helps to cover for some of the cost only and some of the tasks you might expect to run smoothly for, say, a web shop, are a bit less well organized here.

Not an excuse really, but well it's how things go ... anyway, I hope you'll get in touch with mosc soon.

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Jan
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elmegil



Joined: Mar 20, 2012
Posts: 1535
Location: Chicago
Audio files: 14

PostPosted: Thu Mar 21, 2013 4:18 pm    Post subject: Reply with quote  Mark this post and the followings unread

The run on Klee boards was a pretty unusual situation as well.
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