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 Forum index » DIY Hardware and Software » Thomas Henry designs
What happened to magic smoke electronics
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Wandrson



Joined: Feb 11, 2016
Posts: 3
Location: Dallas

PostPosted: Thu Feb 11, 2016 7:06 pm    Post subject: What happened to magic smoke electronics Reply with quote  Mark this post and the followings unread

I placed an order for 20 tempo resistors from them in December and paid with PayPal. Have not received the resistors and they have not responded to a single email.
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LFLab



Joined: Dec 17, 2009
Posts: 458
Location: Rosmalen, Netherlands

PostPosted: Sun Feb 14, 2016 12:46 am    Post subject: Reply with quote  Mark this post and the followings unread

From the stories, that shop suffers from a lack of focus. People do tend to get their stuff, but it takes a longgggg time.
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Wandrson



Joined: Feb 11, 2016
Posts: 3
Location: Dallas

PostPosted: Fri Mar 04, 2016 7:20 pm    Post subject: What happened to magic smoke electronics Reply with quote  Mark this post and the followings unread

Well after ten weeks with zero response to dozens of emails, I escalated a dispute with paypal. Now a week later without any response I have escalared again to a claim.

It seems this company is set up to scam people.
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donpachi



Joined: Jul 16, 2009
Posts: 77
Location: Marburg
Audio files: 2

PostPosted: Sat Mar 05, 2016 12:59 am    Post subject: Re: What happened to magic smoke electronics Reply with quote  Mark this post and the followings unread

Wandrson wrote:
Well after ten weeks with zero response to dozens of emails, I escalated a dispute with paypal. Now a week later without any response I have escalared again to a claim.

It seems this company is set up to scam people.


The latter is certainly not the case. Deliveries can be very slow, but Tim never failed to send the goods to me, and I heard the same from many others as well. Once I even got more tempcos than the number I ordered - prices had gone down, so he sent more than twice as many (and asked if I would prefer a refund instead).

Anyway, single-person businesses can easily become stressful and overloaded. Maybe a solution would be to declare on the website that deliveries can take several months? Then, no one would be surprised in a negative way. Sorry about your frustration, Wandrson!
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Wandrson



Joined: Feb 11, 2016
Posts: 3
Location: Dallas

PostPosted: Sat Mar 05, 2016 6:49 am    Post subject: Re: What happened to magic smoke electronics Reply with quote  Mark this post and the followings unread

donpachi wrote:

The latter is certainly not the case. Deliveries can be very slow, but Tim never failed to send the goods to me, and I heard the same from many others as well. Once I even got more tempcos than the number I ordered - prices had gone down, so he sent more than twice as many (and asked if I would prefer a refund instead).

Anyway, single-person businesses can easily become stressful and overloaded. Maybe a solution would be to declare on the website that deliveries can take several months? Then, no one would be surprised in a negative way. Sorry about your frustration, Wandrson!


I disagree, he may ship to some people, but no matter how busy you are anyone could find the time within 11 weeks to respond to an email. If they can't they shouldn't be taking people's money.

The problem with the notice you talk about is that it leaves no recourse for the people to recover their money when the products never get shipped.

Ray of music from outer space provides a good example of how to handle the situation for when they are unable to fill orders in a timely fashion.
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Cfish



Joined: Feb 24, 2016
Posts: 451
Location: Indiana

PostPosted: Mon Apr 11, 2016 4:17 am    Post subject: Reply with quote  Mark this post and the followings unread

I placed an email request with magic smoke yesterday. I asked for estimated delivery time. Tim sent a timley response back letting me know that the Mankato filter boards were out of stock and would be at least a month. He agreed to email me when they come in so I can place my order then.

He also included a link to a company who may have one to sell

Looks like business practices may be improving over at magic smoke.
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The Peasant



Joined: Nov 13, 2009
Posts: 94
Location: Sunny Alberta
Audio files: 1

PostPosted: Mon Apr 11, 2016 12:53 pm    Post subject: Reply with quote  Mark this post and the followings unread

So sad to see that this is still happening. Lots and lots of issues were reported last year, then supposedly this was all fixed, but apparently not. Buyer beware!

http://www.electro-music.com/forum/topic-55075.html

Take care,
Doug

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The Electronic Peasant

www.electronicpeasant.com
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colorbars



Joined: Oct 29, 2015
Posts: 5
Location: Canada

PostPosted: Wed May 04, 2016 10:29 pm    Post subject: Reply with quote  Mark this post and the followings unread

Placed an order for Tempcos and a Mankato pcb on January 9, got an email February 28 with an apology that my payment was missed and my order will ship on the following Monday.... It's now May and I have not received my order or anymore emails Crying or Very sad
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Cfish



Joined: Feb 24, 2016
Posts: 451
Location: Indiana

PostPosted: Thu Nov 24, 2016 6:25 am    Post subject: Reply with quote  Mark this post and the followings unread

Well it's months later, no Mankato board. And it appears that if you want a hard copy of a THomas Henry book the publishing company is just as good at taking money and never delivering or responding.
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LFLab



Joined: Dec 17, 2009
Posts: 458
Location: Rosmalen, Netherlands

PostPosted: Thu Nov 24, 2016 1:01 pm    Post subject: Reply with quote  Mark this post and the followings unread

For what it's worth, I bought them from Lulu. I bought PDFs, but IIRC they also have hardcopies.
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xbstoller



Joined: Jun 11, 2013
Posts: 3
Location: st louis Mo

PostPosted: Wed Feb 21, 2018 12:16 am    Post subject: Magic Smoke Delays
Subject description: Magic Smoke Delays
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I ordered (4) PCBs from Magic Smoke and it was a extremely protracted and frustrating experience. Evil or Very Mad I did eventually get my PCBS (and a mistake was made where I was then sent the "correct" PCBs ordered in reasonable time) but all said I would have preferred just not to have done the transaction. I don't know what the story is but I can't imagine them so swamped that a few hours a week would keep them up on their advertised business Rolling Eyes ..( I hate to 2nd guess the situation and I might be totally off base)
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