Defected Delay - Nord Lead A1

John23 · Joined: Mar 20, 2018 Posts: 1 Location: TLV

Hello,

Two weeks ago I bought a Nord Lead A1. Everything sounds great, however, it looks like there's a bug in the delay. From time to time the delay creates distorted sound with pitch changes. It happened for programs and initial sound as well.

Things I tried to do:
1. Update the Nord's OS to the latest one even I already had the latest one. It resolved the issue, but after a few days, it happened again.
2. Format and restore via factory settings. The same as above, is fixed the issue, however, a day after it came back again.

The Nord is connected to my computer with USB cable through a USB port extender, so in order to deny the possibility is related to the USB port extender, I just unplug it and again, after two days the issue came back again.

Before I buy this synth I heard a lot of recommendation about Clavia's reliability. I tried to contact them a few times, but no one gets back to me yet.

Hope to get your assistance here.

Thanks in advance