hey everyone, i wish i was here without a problem

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

hey guys, i recently purchased a nord lead rack off a gear swap site, had it shipped over, and when it arrived, i realized i got a dud. the OS is obviously messed up somehow. first of all, it doesn't change presets consistently, it sticks on one, sometimes layering that one under the others as they change, regardless of performance setup. also, when it sticks, it will even stick this program under the manual mode, and i have experienced problems with getting the filter to work at all.

it currently has V1.6 (i think) and has the expansion setup.

i have tried emailing both clavia directly and the USA distributor, and after getting one email from the distro asking my location, i have heard nothing since.

does anyone have an OS upgrade i can do myself? i honestly would like to get this thing in and serviced in general, i got it cheap enough it would be worth having someone who knows this piece well to give it a good cleaning etc.

btw, i am a mac user, so any reset/OS upgrade stuff would have to be mac... thanks so much, i look forward to posting with much happier things in the future!

Wout Blommers · Last edited by Wout Blommers on Mon Aug 17, 2009 5:16 am; edited 1 time in total

Maybe a sad one, but still it is a welcome

jay fuji

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

thanks so much for the info, i will turn it on tomorrow and get the version number... i can get the serial too, i sent all this to clavia and the distributor when i emailed them. i was surprised i even got one email back from the distro honestly... i am surprised getting these guys fixed is so difficult. i build guitar pedals and audio stuff, so if its the matter of unsoldering and replacing a chip or something, i can do that myself no problem. i am less comfortable doing software upgrades and such, since i have less experience with it, but i could muster up a PC if i had to.

thanks again, i'll keep sniffing around and try to get some answers, and any new info would be great!

would it be helpful to you all to post the serial and OS version number?

Wout Blommers · Posted: Sun Jul 05, 2009 2:16 am Post subject:

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

haha, yes. well, there is some possibility of me selling mine off for spare parts i suppose, if we can't come to a better conclusion. i'm bummed, mainly because i have wanted one for years, and i sold off a bunch of stuff to fund one, and now i have issues, what a drag Confused

i'm not giving up yet damn it, there is still hope!

gearaholic · Joined: Mar 07, 2009 Posts: 29 Location: f-town

tech support was helpful after i scheduled a phone call ...i still have the number if you want

Wout Blommers · Posted: Mon Jul 06, 2009 4:37 pm Post subject:

What tech support, Sweden or the USA?
And what was the trouble? I think a OS eprom to the NL1 isn't that easy...
There is hope, but also false hope Shocked

Wout

gearaholic · Joined: Mar 07, 2009 Posts: 29 Location: f-town

usa florida i think

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

well, kostas @ nord support (USA distributor of some sort) recommended a shop in my town that handles repairs for clavia, and i emailed. i explained what's going on, and they seem confident they can do something. this ought to be interesting.

Wout Blommers · Posted: Wed Jul 08, 2009 12:51 am Post subject:

It is

Wout

Oli · Posted: Sat Jul 11, 2009 8:53 pm Post subject:

Hi folk,

If need be, I can copy an EPROM from my Lead 1. I have a chip burner. I would do that for cost of chip, plus postage. That should be pretty cheap.

I would remove the chips from my Lead 1, read the data into my PC, then burn same data into new EPROMs. I would test new chips in my synth before sending.

There is no guarantee that this would fix your synth though, as it may not be an OS issue.

I would seek Clavia's permission for this first, though. I think distributing an instance of their part may require this, though I'm not certain, as it would be a repair job, without profit. If they could actually provide an OS file for burning, all the better, though I suspect that would not be likely.

My OS version is 2.5/2.05 (these are apparently the same).

I believe the latest OS is 2.7/2.07. I have read that all version 2 OS's have the same features, and subsequent versions are bug fix releases.

Let us know how you go, and if you would like further help. Going through a licensed service center may be expensive, particularly if it is not local to you.

By the way, I'm in Australia.

Cheers,

Oli

Wout Blommers · Posted: Sat Jul 11, 2009 11:34 pm Post subject:

Oli · Posted: Sat Jul 11, 2009 11:53 pm Post subject:

Wout Blommers · Posted: Sun Jul 12, 2009 12:38 am Post subject:

Yep!
Much work to be done first.
Maybe Blue Hell also could to shine some light on this matter...

Wout

blue hell · Posted: Sun Jul 12, 2009 7:07 am Post subject:

Shine light? Seems to be full blast sunshine here already ... with everything said that could be said Shocked

I can try the crystal ball ... but hmm ... it's not clear ... might be defect, might be not Laughing

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

wow. well, i am pretty certain that these old guys at the repair shop will probably be able to do nothing, seeing as how i can't get a chip from clavia or anywhere, how could they?

i would be more than willing to compensate you for doing the chips, postage, and even some for your time. honestly, i don't need to pay someone for the labor, as i tear apart gear all the time and fix it, from amps to guitars to effects etc. it's simply a matter of not having a chip. at least that would be my guess.

the OS is version 1.6 now, so at the very least it would be nice to have an upgraded version in there, then i could start troubleshoooting other things. maybe i will hold off with the repair guys for now and see what comes of all this...

many many thanks to all you guys, i really appreciate it Very Happy

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

also, i frankly don't personally care what clavia thinks about where i get a chip from, given they don't seem to care much for customer support in the first place. if i were confident that the repair shop would be able to fix it, i wouldn't mind spending the dough, but i highly doubt that they have a bucket of NOS EPROMs sitting around.

i dunno, we'll be in touch Very Happy

Wout Blommers · Posted: Tue Jul 14, 2009 1:02 am Post subject:

Oli · Posted: Tue Jul 14, 2009 2:32 am Post subject:

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

Wout Blommers · Posted: Fri Jul 17, 2009 9:34 am Post subject:

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

i can understand that they don't want to keep parts for "abandoned" models, but if they don't want to keep that stuff, make the files to write your own chips available. i'm sure everyone can see how frustrating it must be to buy a piece of gear that was made by a premier brand like clavia, only to be told "sorry buddy, we discontinued that, you are on your own. and no, you can't find a way to fix it yourself"

i know we are playing the what-if game right now, and i am interested to hear what clavia has to say when they get back from holiday. i'm not giving up hope yet Very Happy

Wout Blommers · Posted: Sun Jul 19, 2009 11:52 pm Post subject:

jay fuji · Joined: Jul 03, 2009 Posts: 21 Location: oregon

hey there, has anyone heard anything from clavia yet? i sure haven't Smile

Oli · Posted: Tue Aug 04, 2009 9:17 am Post subject:

Hi,

Wout, did you end up contacting Clavia regarding this matter? It would be nice to have a response from them.