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Wandrson
Joined: Feb 11, 2016
Posts: 3
Location: Dallas
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 Posted: Thu Feb 11, 2016 7:06 pm Post subject:
What happened to magic smoke electronics |
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| I placed an order for 20 tempo resistors from them in December and paid with PayPal. Have not received the resistors and they have not responded to a single email. |
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LFLab
Joined: Dec 17, 2009
Posts: 497
Location: Rosmalen, Netherlands
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| Posted: Sun Feb 14, 2016 12:46 am Post subject:
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| From the stories, that shop suffers from a lack of focus. People do tend to get their stuff, but it takes a longgggg time. |
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Wandrson
Joined: Feb 11, 2016
Posts: 3
Location: Dallas
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| Posted: Fri Mar 04, 2016 7:20 pm Post subject:
What happened to magic smoke electronics |
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Well after ten weeks with zero response to dozens of emails, I escalated a dispute with paypal. Now a week later without any response I have escalared again to a claim.
It seems this company is set up to scam people. |
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donpachi
Joined: Jul 16, 2009
Posts: 81
Location: Marburg
Audio files: 2
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| Posted: Sat Mar 05, 2016 12:59 am Post subject:
Re: What happened to magic smoke electronics |
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| Wandrson wrote: | Well after ten weeks with zero response to dozens of emails, I escalated a dispute with paypal. Now a week later without any response I have escalared again to a claim.
It seems this company is set up to scam people. |
The latter is certainly not the case. Deliveries can be very slow, but Tim never failed to send the goods to me, and I heard the same from many others as well. Once I even got more tempcos than the number I ordered - prices had gone down, so he sent more than twice as many (and asked if I would prefer a refund instead).
Anyway, single-person businesses can easily become stressful and overloaded. Maybe a solution would be to declare on the website that deliveries can take several months? Then, no one would be surprised in a negative way. Sorry about your frustration, Wandrson! |
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Wandrson
Joined: Feb 11, 2016
Posts: 3
Location: Dallas
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| Posted: Sat Mar 05, 2016 6:49 am Post subject:
Re: What happened to magic smoke electronics |
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| donpachi wrote: |
The latter is certainly not the case. Deliveries can be very slow, but Tim never failed to send the goods to me, and I heard the same from many others as well. Once I even got more tempcos than the number I ordered - prices had gone down, so he sent more than twice as many (and asked if I would prefer a refund instead).
Anyway, single-person businesses can easily become stressful and overloaded. Maybe a solution would be to declare on the website that deliveries can take several months? Then, no one would be surprised in a negative way. Sorry about your frustration, Wandrson! |
I disagree, he may ship to some people, but no matter how busy you are anyone could find the time within 11 weeks to respond to an email. If they can't they shouldn't be taking people's money.
The problem with the notice you talk about is that it leaves no recourse for the people to recover their money when the products never get shipped.
Ray of music from outer space provides a good example of how to handle the situation for when they are unable to fill orders in a timely fashion. |
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Cfish
Joined: Feb 24, 2016
Posts: 477
Location: Indiana
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| Posted: Mon Apr 11, 2016 4:17 am Post subject:
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I placed an email request with magic smoke yesterday. I asked for estimated delivery time. Tim sent a timley response back letting me know that the Mankato filter boards were out of stock and would be at least a month. He agreed to email me when they come in so I can place my order then.
He also included a link to a company who may have one to sell
Looks like business practices may be improving over at magic smoke. |
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The Peasant
Joined: Nov 13, 2009
Posts: 105
Location: Sunny Alberta
Audio files: 1
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colorbars
Joined: Oct 29, 2015
Posts: 8
Location: Canada
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| Posted: Wed May 04, 2016 10:29 pm Post subject:
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Placed an order for Tempcos and a Mankato pcb on January 9, got an email February 28 with an apology that my payment was missed and my order will ship on the following Monday.... It's now May and I have not received my order or anymore emails  |
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Cfish
Joined: Feb 24, 2016
Posts: 477
Location: Indiana
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| Posted: Thu Nov 24, 2016 6:25 am Post subject:
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| Well it's months later, no Mankato board. And it appears that if you want a hard copy of a THomas Henry book the publishing company is just as good at taking money and never delivering or responding. |
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LFLab
Joined: Dec 17, 2009
Posts: 497
Location: Rosmalen, Netherlands
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| Posted: Thu Nov 24, 2016 1:01 pm Post subject:
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| For what it's worth, I bought them from Lulu. I bought PDFs, but IIRC they also have hardcopies. |
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xbstoller
Joined: Jun 11, 2013
Posts: 3
Location: st louis Mo
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Posted: Wed Feb 21, 2018 12:16 am Post subject:
Magic Smoke Delays
Subject description: Magic Smoke Delays |
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I ordered (4) PCBs from Magic Smoke and it was a extremely protracted and frustrating experience.  I did eventually get my PCBS (and a mistake was made where I was then sent the "correct" PCBs ordered in reasonable time) but all said I would have preferred just not to have done the transaction. I don't know what the story is but I can't imagine them so swamped that a few hours a week would keep them up on their advertised business  ..( I hate to 2nd guess the situation and I might be totally off base) |
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